Question 1

How does the Electronic Pet Door ensure only my pets can enter?

Accepted Answer

The door uses personalized electronic keys, worn on your pet’s collar. Each key is programmed specifically for your pets, allowing the door to unlock only when an authorized key is detected. This targeted access helps keep unwanted animals like neighbourhood rabbits and squirrels outside while giving your pets the freedom they love.

Question 2

Can I easily manage entry for multiple pets?

Accepted Answer

The Electronic Pet Door supports up to five unique keys, making it perfect for homes with several pets. You decide who comes and goes, making daily routines smoother and safer for your furry family.

Question 3

Can I purchase additional SmartKeys separately?

Accepted Answer

Yes. Additional SmartKeys are available for purchase and can be paired with your door in just a few seconds.

Question 4

Is installation difficult for this pet door?

Accepted Answer

Installation requires basic tools and careful measuring. Many homeowners can complete the project themselves, but if you’re unsure, professional help can ensure a secure and proper fit.
Need help with installation? You can book a local Tasker through Taskrabbit and save on installation with the purchase of a PetSafe® pet door. Availability varies by location, so be sure to check service options in your area.

Question 5

I need two doors that are programmed to the same key, as there are two doors used to get outside. Is that possible?

Accepted Answer

Yes, you can pair the same SmartKey to two different Electronic Pet Doors. Each door can recognise the same programmed key, allowing your pet to use multiple exit points without needing separate keys.

Question 6

Can the electronic door be set to manual so that any dog can go in or out?

Accepted Answer

Yes, the door can be set to a fully unlocked mode, allowing it to function like a standard pet door. In this setting, any pet can go in or out without needing a key.

Question 7

How do I train my pet to use a PetSafe® pet door?

Accepted Answer

Most pets learn to use a pet door within 1–3 days with short, positive training sessions. Encouraging your pet with treats, praise, and patience can help them build confidence and quickly understand how the door works. Keeping sessions brief and consistent usually leads to the best results, even for more timid pets.
For detailed training tips and guidance, please refer to the installation instructions or user guide included with your pet door.

Door Size	Pet Size	Flap Opening	Frame Dimensions	Cut-out
Small	Up to 15 pounds	5 1/2" x 7 7/8"	9" x 15 5/8"	8 3/8” x 14 3/4"
Large	Up to 100 pounds	11" x 16"	16 1/8" x 23 5/8"	15 5/8" x 23 1/4"

Shop fencing solutions recommended by vets and trainers

Shop ScoopFree for 4x better odour control

Ready to skip the scoop?

Give them freedom to come and go

Electronic SmartDoor™ Pet Door

Give your pet their very own key to freedom

Features

Frequently Asked Questions

What’s included

Specifications

Door Sizing Chart

Electronic SmartDoor™ Pet Door